pre-orders are items that we do not currently stock but will at a later date. The estimated arrival date for pre-order items is displayed on the product page. if you submit a pre-order, it is treated like an actual order. you will be charged for the item/s including shipping when her order is placed and your order will be mailed out to you as soon as the shipment reaches our warehouse.
for orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. pre-order item/s will be shipped on the date advertised on description. no additional postage charged will be incurred in these circumstances.
if you have changed your mind and would like to cancel an order, please contact our customer care team at firstname.lastname@example.org as soon as possible. Please note that orders that have already been shipped cannot be cancelled.